About two weeks after I purchased and installed my new Aqua Pro feeder I had a problem with the rubber impeller that drops the feed down to the slinger plate. I had mounted the feeder on a dock, low enough to make filling the feeder possible without a ladder. This also made it possible for racoons to get their grubby little paws on the impeller in an effort to obtain a free meal. That was my fault on the installation. After being unable to find a replacement parts list on the BA products website I sent them an e-mail asking if the part was available for sale. They asked for a mailing address and sent the replacement at no cost, even after I told them the damage to the part was no fault of theirs. I consider that outstanding customer service. I have installed a cage over the feeder/motor to keep this problem from happening again.
