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Jan 10th, 2023
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Joined: May 2014
Posts: 3,864 Likes: 298
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OP
Joined: May 2014
Posts: 3,864 Likes: 298 |
I am so tired of pond companies making promises they don't keep! I called six weeks ago to set up electro visit & was promised they'd get in touch soon. But they never did. Now they've waited too dang long to electrosurvey/harvest, temps have dropped & fish have abandoned the shallows.
This isn't the first time it's happened, nor the first pond company to mess up. Maybe it's because I'm not a billionaire, but I have been a reliable customer which ought to count for something.
How you guys stay in business while ignoring repeat customers is a mystery.
Last edited by anthropic; 10/20/19 04:29 PM.
7ac 2015 CNBG RES FHM 2016 TP FLMB 2017 NLMB GSH L 2018 TP & 70 HSB PK 2019 TP RBT 2020 TFS TP 25 HSB 250 F1,L,RBT -206 2021 TFS TP GSH L,-312 2022 GSH TP CR TFS RBT -234, 2023 BG TP TFS NLMB, -160
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Joined: May 2009
Posts: 5,722 Likes: 282
Lunker
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Lunker
Joined: May 2009
Posts: 5,722 Likes: 282 |
I feel for you. Customer service seems to be a thing of the past...
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Joined: Oct 2018
Posts: 2,241 Likes: 546
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Joined: Oct 2018
Posts: 2,241 Likes: 546 |
anthropic, whats your surface temp at now??
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Joined: Oct 2014
Posts: 6,080 Likes: 1
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Joined: Oct 2014
Posts: 6,080 Likes: 1 |
Not enough folks in the business. I live in Illinois and the closest actual pond pro I can find is in Indiana. The travel time alone to get someone here that actually knows what they are doing will cost me $600+ and then pay for the actual help.
![[Linked Image]](http://forums.pondboss.com/ubbthreads.php?ubb=download&Number=11852&filename=I_subscribe_zps2qlyoyn2.gif) Be Brave Enough to Suck at Something New!
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Joined: May 2014
Posts: 3,864 Likes: 298
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OP
Joined: May 2014
Posts: 3,864 Likes: 298 |
I feel for you. Customer service seems to be a thing of the past... Thanks, RAH. Yeah, it is maddening. When I was in business, repeat customers were number one priority. We jumped through hoops to keep them happy, because they were our bread & butter. If you promised them something, you either delivered or got in touch if for some reason you couldn't. And it better be a good reason!
Last edited by anthropic; 10/20/19 11:17 PM.
7ac 2015 CNBG RES FHM 2016 TP FLMB 2017 NLMB GSH L 2018 TP & 70 HSB PK 2019 TP RBT 2020 TFS TP 25 HSB 250 F1,L,RBT -206 2021 TFS TP GSH L,-312 2022 GSH TP CR TFS RBT -234, 2023 BG TP TFS NLMB, -160
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Joined: May 2014
Posts: 3,864 Likes: 298
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OP
Joined: May 2014
Posts: 3,864 Likes: 298 |
anthropic, whats your surface temp at now?? Not sure, to be honest. But I do know fish stopped feeding after cold snap last week, and a couple of guests tried fishing off the dock (usually the best spot on the lake for numbers) yesterday and didn't get a bite. So fish aren't in shallow anymore, which they have to be to have much success with electro fishing.
Last edited by anthropic; 10/20/19 11:17 PM.
7ac 2015 CNBG RES FHM 2016 TP FLMB 2017 NLMB GSH L 2018 TP & 70 HSB PK 2019 TP RBT 2020 TFS TP 25 HSB 250 F1,L,RBT -206 2021 TFS TP GSH L,-312 2022 GSH TP CR TFS RBT -234, 2023 BG TP TFS NLMB, -160
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Joined: May 2012
Posts: 1,358 Likes: 4
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Joined: May 2012
Posts: 1,358 Likes: 4 |
Not enough folks in the business. I live in Illinois and the closest actual pond pro I can find is in Indiana. The travel time alone to get someone here that actually knows what they are doing will cost me $600+ and then pay for the actual help. Nate Herman should be able to help you in IL! He’s based in Canton, IL. Awesome guy. Depending on your location Rex Rainman might not be far away either.
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