Pond Boss Forums Thread Like Summary - Forum Problems

Everybody, we moderators know that the forum is having problems. Here's what everybody needs to do, including the moderators. This has been requested by LeighAnn. Email her the problem at [email protected]. In the email, you should list the following:

1) Your forum user name.
2) The date and time of the issue
3) What the issue is - i.e. can't post a picture or the forum is slow. If it's "the forum is slow", please give her a length of time in seconds or minutes. Like " When I click on a thread it takes 40 seconds to open."
4) If you can include a screen shot of the issue, please do so and include that in your email to her.
5) Tell her what you are using to access the forum. Desktop, phone, tablet, etc.

Please note that she cannot fix the problem herself, she has to email this to Pro Boards fix-it team and they are notoriously slow to respond. We are guessing that they are on the other side of the world and English is not their primary language if you know what I mean. She can't call them on the phone, her only way of contact is via e-mail. You e-mailing her the problem in the above format makes it much easier on her to forward that to the Pro Boards help team. If everybody gets onboard with this whenever there is a problem, and we help her flood Pro Board fix-it team maybe we will get the issue fixed. Sending a PM to the mods or emailing the mods just make us mods do the above email, and then it seems to Pro Boards that just us mods are the ones bitching about it.

For instance, take the not being able to post pictures issue. They are telling her that they tried to post a picture and it works fine, but we are still having a problem. She said the more people that send emails, the harder Pro Boards will look at the issue.

Right now the forum is running slow. It takes me anywhere from 15 seconds to 50 seconds for a thread to open or for me to be able to respond to a thread. Texas Fishing Forum doesn't have this issue (< 1 second for me to open a thread there), nor do they have a problem with anyone posting pictures there. According to Pro Boards both this forum and that forum are set up the same and should work the same. They aren't.....

azteca,

Where does that photo reside?

Which format did you use for the link?

How did you link it to Pond Boss?


Thanks,
FishinRod

Al, thanks for taking the time to respond multiple times to my questions.

After I click to open the Full Editor function, my computer shows (in descending order) the clickable icons for editing functions, then the text box, then a box of emoticons labeled "Post Icon", then a box labeled "Post Options". The Post Options box on my screen says that: "HTML is disabled" and "UBBCode is enabled". It also has a hot link to the "Attachment Manager" and a clickable button to "Add this thread to my Followed Threads".

I do not have any of the dropdown options you listed that I can see or activate.

Is there any chance that members have slightly different versions of Pond Boss with different functions enabled based on when they joined the forum? I can't ever remember any version of a software update visibly going through the forum

My left side descriptor lists me as a "Lunker" and you as a "Moderator". I believe there used to be different names available in that slot for newer members, but I no longer see that function operating for more recently joined members. That is just one example that is visible to me.

Don't feel obliged to keep putting in the time to answer my low-level questions.

I think I will keep checking back to my Posting Photos post, and will iteratively change it to an optimal answer as more people give examples of how it does not work for them.

Thanks,
Rod

If you look right under the lower left corner of the Full Editor text box, you'll see it. It'll have 3 dropdown options. Just a little history, but both text boxes available for posts are a javascript plugin called FckEditor, and it's been around for years. It's kinda the defacto way to add random data to a database cell as a BLOB. It has changed it's name since I used it for the City of Dallas, but the functionality is the same.

Reluctantly I went to Imgur, which I think is the best, and easiest, current picture sharing app. My thought was that if Imgur went to pay, I'd be better off having added the pics on the forum's hosting server. Unfortunately, I've lost all faith in posting pics directly to the PB forum, as it's become consistently inconsistent. LeighAnn is already swamped, and at this point I think we're just fighting windmills.