James,
Just out of curiousity, what setting do you use for the RPM of the motor? As you know, you can program the time of the feeding, the duration of the feeding, and the speed of the motor.
I do not know if both motors are synchronized for the rpm setting. If they are not, it might be worth trying the highest rpm setting to get the food thrown as quickly (and as far) as possible while it is being dropped from the hopper. Thank you for sharing your problem. Please keep us posted as you find the fix. They do have a 4 year warranty, so if nothing else works, please let us kow if the factory makes it right with you.
