Whether State Employees or Credit Card company worker drones, if and when I get an unfavorable response, I always, ALWAYS, simply say "let me speak to your supervisor." The outcome is inevitably better than it was going with Mr. "I hate my job and do as little as I can get away with here" employee. Be prepared for both success and disappointment, for sometimes the facts are the facts and nothing can be done in your favor. But too, be ready to drop names. If they know you have your ducks in a row and know who to call that funds/controls their purse strings, only a fool wouldn't offer you refills on your fresh coffee.
