Dave
I have had better luck than you with LeafRiver support. Ask for Don - he was very helpful to me. My first LeafRiver had a problem with the slot the CF card inserted in. Don swapped the camera with no questions asked.
My brother has a Moultrie and he is getting 4-5 weeks or 1000 pictures on a battery. The flash range on the Moultrie is very poor compared to my LeafRiver.
What problems prompted you to call LeafRiver? Perhaps I can assist you.
Frank