Placed an order with Optimal for a couple of bags of BG Friday to try it out. Do they notify you when it is shipped? Tracking number? I received an acknowledgement of the order but my account only shows that the order is being processed. Not in a hurry but need to arrange for someone to be present for delivery.
Order was delivered by FedEx Friday morning as loose bags. Driver apologized and explained that the shipping box arrived in pieces and was unusable. He searched for an invoice in what was left of the packaging but was unable to find one. Optimal also included a couple of small sample bags of the new BG Jr. feed. As expected, the driver was of the opinion that the shipping box was not sufficiently sturdy. Would not expect otherwise from a good company man but am including this in my post in case there is a trend. I'm certainly not complaining because we all have our FedEx and UPS shipping stories.
Looking forward to giving it a test next week. Just filled my Texas Hunter feeder Wednesday with my regular feed and it will take a few days for it to empty. I certainly appreciate the sample bag of the new product.
One other thing concerning Optimal's customer service. I received a phone call from the company advising me my order was being filled. At least I think that iis what the voice said. Thanks to the modern miracles of electronics, we now have answering machines that can totally garble even the most simple messages.
