Same here, I ordered a bag from the Optimal website, got a confirmation of the order but that's all, no scheduled delivery or tracking number. After a week of nothing I went back to the site and found no phone number there. Emailed a few times the next week and still no response. Finally got an email on the day the order arrived, over 3wks from day I placed the order. I'll be ordering from elsewhere, next time. No excuse for poor communication with the customer.
