His bosses also made reference to a certain letter that was sent to Purina about the issue. I should also add he was wondering how I knew so much about the subject and I told him the Pond Boss Forum! He was unaware of this website prior to this. I even showed him this thread with Bob's post and he started to get more of a picture about what is going on and the problems moving forward if this continues to be an issue. Hopefully the higher ups will as well.