Road Warrior -- Things like that really get my dander up. I worked for a hated telephone utility for many years. (All telephone utilities are hated). We had a hard and fast rule. As a manager if we got a call, or one of our employees made a commitment to get back to someone we would be in hot water if we did not call back within the time promised, or if no promise, within 6 business hours. I don't know who supervises those folks, but your representative or senator does. This person should be reported.

"I love living. I have some problems with my life, but living is the best thing they've come up with so far." � Neil Simon,