Thanks LL. A friend of mine has had SF for 30 years, and he had to go round and round a bit with his agent, but his agent did get a rider for rental equipment that he used on his place.
I just felt that after being with the same agent for 10+ years that he should have done things a bit differently like you said. My only recourse was to think that if he didn't want my business (his response felt like a brush-off rather than an explination) that I should take my business elsewhere, which I did. The IFB agent seemed like she wanted the business and took the time to explain many more things than the SF agent did.
I had inquired with the SF agent for personal equip rental, not business related. The outbuildings also have no ties to the business either.
