Maybe they should remove the BBB Logo from their website, as they are not an accredited BBB business. That sounds a bit shady right there. Easy to look this stuff up.
Not saying the BBB is a saint either. They'll give any business a bad rating for not becoming a member and paying them, if requested.
I was approached by the BBB to become a member and said no thanks. Automatically got an F for not following their wishes, and forking over some cash.
The BBB is a general consumer watchdog group, and I didn't think at the time the general consumer was going to buy a custom built gantry robot system from me to sling around truck frames and install it in their living room
Most of the big retail outlets are not BBB accredited either, but they don't have the BBB Logo on their website either.
Just a thought.