The guy you dealt with is smart businessman. He knows if he treats you well you will come back and won't even think of going somewhere else. It costs more to regain a customer than it does to keep one. I wish more businesses would be more aware of that.
I think I cost a supplier in Ohio thousands in business. He treated me very poorly and I went out of my way to inform everyone I knew about it. If he only knew how many people I know that were potential customers -- that steer clear of him now.
What's really sad up until my bad experience I was actually drumming up business for him and distributing flyers. Stupidity knows no bounds.
Last edited by Cecil Baird1; 10/19/13 01:15 PM.
