I'm like Sparkplug, I question whether they "have to" give it to you. Around me, the only way you give it is thru imminent domain, for the greater good of the people ( not individuals). I would have to go up my driveway owned access, and pay the utilities to bring it to that driveway, no matter the cost. I assume you also have a driveway into the property that you own.
Now sometimes a lease can be worked out with a neighbor, and that is usually at a cheaper price than what it costs to bring the utilities to the owned entrance. Not to be callused about your situation, but I don't easily agree to give right-aways onto my property, and can't blame others for doing so too.
It really does sound like the land manager is the problem. If it goes to court, the bank will probably just say they had no idea what the middle man was doing and get away with it. I agree with every one else on the fact that you should first walk into the bank office and get it worked out.
