That is just crazy. Hope you have luck getting it to work. My father had his fall in shortly after putting it up. I thought he was going to give up after that but went ahead and ordered another kit to use. It has been working fine.
I have had my feeder for going on 3 years now and it still seems to work, still use the same battery as well. I did have a spinner plate wear out (I believe the coons messed it up), but other than that not any problems (besides not able to hold enough food) LOL