I just talked to Karen Zetts. They are alive, well, and selling fish. I've always picked my fish up directly from them, either in their boxes or in my tank. They've always provided me with excellent service. But, like all businesses, they've have some issues, some of which have been reported here. Before putting any fish in your pond, examine them carefully to make sure they are the correct kind of fish, or different kinds of fish that have snuck in from elsewhere.
Ken