Update:
Candidly, with the exception of Logan, the CS at BA Products was poor, the advice given both in person and over the telephone was not relevant to the problem.
I'll give the new unit a couple of weeks, and report back.
I am with Mike on this one. I do appreciate their willingness to replace the defective timer. However, twice did they say that they were sending me an email for confirmation with RMA information and twice did they fail to follow through on that commitment. I was required to spend $12 to send a worthless timer back to them before they would get around to sending a replacement two weeks later. They said that they needed the old timer to verify that it was indeed faulty even though they admitted that the symptoms were consistent with the known defect.
Bottom line is that they ultimately made it right, so I won't be to too hard on them. I may even give them another chance on future purchases because of that but not if they consider it a bother when it cost them $$.
