I don't put up with that junk from any supplier. I tell them pre delivery what I expect and if they can't do as I ask tell me now and I will find someone else. The guy was probably in a hurry. I have had at least 10 different hatcheries/delivery guys out and none have ever acted like that. In all the times I have stocked (over 100,000 fish) I have only had maybe 50 total dead fish/floaters. That is because they were stocked by professional fish people who cared more about their reputation that a quick sale.