My Lucky day to find this forum. I too was almost suckered. At least he only got me for two gallons of Microb Lift. Ken is a slick talker. Sent my first water sample in. After two weeks of hearing nothing, I called and was told my water was poison. Am was up to 3.0. They were surprised my fisg were not dieing left and right. I purchased two gallons of microb lift and was told to send another sample in after two weeks. After reading the contents information, I decided to buy 4 more gallons locally. I sent another water sample back after two weeks. After waiting 10 days for a call, I contacted them again. I was told that the amomina was still 2.78. I pulled another sample and had a chemist at a local water plant test my water. Amonia was .54, ph 6.3, no nitrates or fecal matter. I talked with my pond guy yesterday and he agreed that all they want to do is sell me chemicals.
I'll deal with bring up my PH on my own. Has anyone ever used hydrated lime as recommended by Ken.

By the way I am still waiting for a reply to two emails sent to Ken in January.

Patches on your jacket don't buy you experience, you gotta fish!