Bruce, I have kept quiet long enough. I too was SCAMMED by them! I ordered fish and upon delievery water samples were taken from three ponds. I received a call from Ken himself and was told there would be no guarantee on fish due to water problems...mainly ammonia. He did talk me into $600.00 worth the chemicals. (Nothing like the warm fuzzys when stocking first ponds...) less than a month later Todd Overton was on site and did water test and showed me I had NO problems. The crap delievered was still at my office. Not a drop had been used. I called him, left several messages and finally spoke with a complete moron and was told Georgia law would not allow chemical returns. Funny thing is, when I hung up from Ken my gut told me this man is close to a carnival barker! I new it was a BS sale! Hell, I have been a USED CAR DEALER for 30 years...I can spot BS 6-7 miles on a cloudy day. There needs to be a place for this type info and the Moderators may have to step in. I have PMed a few about this but I am also happy to make it public. FWIW I also was billed $35.00 a bag for salt that was put in with the HSB...2 bags...
ps ewest are you licensed in Texas?