Mark,

I don't know what the problem is but I had no problem talking to the company representative and they sent me an information packet. However I decided not to go with the product because it clogs the gills of fish if they are present, and this particular pond could have a subterrainean connection to my trout pond which is full of trout.

The pond in question is just a small holding pond 25 X 30 and I was able to seal it with 10 bags of sodium bentonite available at a local feed store. In this case the "sprinkle method" worked well. However I later had to drain the pond and that brook the seal. Still seepage is not that high and I will add 10 more bags of sodium bentonite at $5.00 per bag to seal it again.

If pigs could fly bacon would be harder to come by and there would be a lot of damaged trees.