Bruce, When I first got my GG what was supposed to be like 2" were like minnows and i didn't suspect they would survive but did. I'll try to get some pictures for you when we catch some this weekend. None of mine looked like that picture you got beforehand--that's ugly looking/deformed fish--I suspect if there was one there were more like him.
I totally agree with you in the way you were treated, someone forgot that the 'customer is always right.' They need to suck it up that they (or even their employee) erred and make it right. I'm an honest rightheous person and I'd be extremely upset myself if someone indicated otherwise. You bet ya!