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Joined: May 2012
Posts: 1,358 Likes: 4
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OP
Joined: May 2012
Posts: 1,358 Likes: 4 |
I ordered 5# of FHM and 5# GSH from Anderson for use as bait over the Christmas holiday. They shipped overnight yesterday and the boxes arrived today.
The FHM looked great and are now happily swimming in their aerated tank.
The GSH, however, were all dead when my brother opened the bag. What gives? The temperature was in the the upper 40s/low 50s today and all along the shipping route.
Does anyone have experience with Anderson? What sort of customer service can I expect? I would appreciate a refund or a reshipment at a later date.
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Joined: Jan 2009
Posts: 28,579 Likes: 853
Moderator Ambassador Field Correspondent Lunker
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Moderator Ambassador Field Correspondent Lunker
Joined: Jan 2009
Posts: 28,579 Likes: 853 |
FHM are much more tolerant of poor water quality, including lower DO levels.
I've received shipments of both 250,000 fry and brooder GSH from Andersons in different years, and all have arrived in great condition.
I'd call them asap in the am.
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Joined: Oct 2014
Posts: 6,080 Likes: 1
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Joined: Oct 2014
Posts: 6,080 Likes: 1 |
A picture of the dead fish probably wouldn't hurt if you have one to send them
Be Brave Enough to Suck at Something New!
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Joined: May 2011
Posts: 733
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Joined: May 2011
Posts: 733 |
5 pounds? Just over half a gallon of fish ? How big/ mature of fish?
Water is the basis of all life, by design!
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Joined: May 2012
Posts: 1,358 Likes: 4
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OP
Joined: May 2012
Posts: 1,358 Likes: 4 |
FHM are much more tolerant of poor water quality, including lower DO levels.
I've received shipments of both 250,000 fry and brooder GSH from Andersons in different years, and all have arrived in great condition.
I'd call them asap in the am. Yeah, that's what I've heard re: DO. I wonder what happened with their GSH boxing -- maybe they didn't charge with enough O2? I'll call them in the morning. 5 pounds? Just over half a gallon of fish ? How big/ mature of fish? I think they were #6 grade, so about 600 GSH around 3" ea I think.
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Joined: Sep 2003
Posts: 13,765 Likes: 302
Moderator Ambassador Field Correspondent Hall of Fame 2014 Lunker
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Moderator Ambassador Field Correspondent Hall of Fame 2014 Lunker
Joined: Sep 2003
Posts: 13,765 Likes: 302 |
I've ordered the fry from them this past spring.
They'll probably own up.
It wouldn't hurt to let them know you're active on the forum, but I doubt you'll need that ammo.
Excerpt from Robert Crais' "The Monkey's Raincoat:" "She took another microscopic bite of her sandwich, then pushed it away. Maybe she absorbed nutrients from her surroundings."
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Joined: Jan 2012
Posts: 1,930 Likes: 2
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Joined: Jan 2012
Posts: 1,930 Likes: 2 |
as much as big an operation and as much as they ship I'm sure they will get you another one out right away...couldn't imagine them not..
Goofing off is a slang term for engaging in recreation or an idle pastime while obligations of work or society are neglected........... Wikipedia
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Joined: Jan 2012
Posts: 904 Likes: 1
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Joined: Jan 2012
Posts: 904 Likes: 1 |
I also had the 250k shipment of fry from them this past April...showed up perfect. X2 on the advice to reach out to them. A big part of their business is by referral so they should be very interested in making sure they have satisfied customers. We're a fairly small customer group so word of mouth is a big deal.
Dale "When tempted to fight fire with fire, remember that the Fire Department usually uses water." - anonymous
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Joined: May 2012
Posts: 1,358 Likes: 4
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OP
Joined: May 2012
Posts: 1,358 Likes: 4 |
They don't want to offer us a refund because my brother didn't take a photograph of the dead fish in the box. Any tips for fishing with fathead minnows in cold water?
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Joined: Sep 2003
Posts: 13,765 Likes: 302
Moderator Ambassador Field Correspondent Hall of Fame 2014 Lunker
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Moderator Ambassador Field Correspondent Hall of Fame 2014 Lunker
Joined: Sep 2003
Posts: 13,765 Likes: 302 |
Wow.
I guess they have a point, but still. Are they sending you a new shipment?
Excerpt from Robert Crais' "The Monkey's Raincoat:" "She took another microscopic bite of her sandwich, then pushed it away. Maybe she absorbed nutrients from her surroundings."
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Joined: Jan 2012
Posts: 1,930 Likes: 2
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Joined: Jan 2012
Posts: 1,930 Likes: 2 |
Dang
I could see them getting taken often by people just saying they had dead fish. It doesn't seem a lot to ask to snap a quick picture of there box with dead fish in it, especially with all the camera phones now days... Does stink for you though...
Although if you paid with Amex they might be able to charge back the funds for such a scenario. But they might want proof too?
Last edited by BobbyRice; 12/24/15 02:22 PM.
Goofing off is a slang term for engaging in recreation or an idle pastime while obligations of work or society are neglected........... Wikipedia
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Joined: Jan 2009
Posts: 28,579 Likes: 853
Moderator Ambassador Field Correspondent Lunker
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Moderator Ambassador Field Correspondent Lunker
Joined: Jan 2009
Posts: 28,579 Likes: 853 |
I had dead Craws arrive from Smith Creek. Took pictures and there were no questions. Replacements were shipped asap.
Never had a problem with Andersons.
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Joined: May 2012
Posts: 1,358 Likes: 4
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OP
Joined: May 2012
Posts: 1,358 Likes: 4 |
No go on the refund without the photos. Sigh.
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Joined: Jun 2007
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Ambassador Field Correspondent Hall of Fame Lunker
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Ambassador Field Correspondent Hall of Fame Lunker
Joined: Jun 2007
Posts: 7,099 Likes: 23 |
Unfortunately, a picture is a must for refunding/replacing dead fish...most want to see tails cut off all fish, since a still picture doesn't prove they are dead...
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Joined: Oct 2015
Posts: 2,428 Likes: 20
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Joined: Oct 2015
Posts: 2,428 Likes: 20 |
I think they should take the customer's word at least the first time. Seeing this result tends to make me wary of buying from them.
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Moderated by Bill Cody, Bruce Condello, catmandoo, Chris Steelman, Dave Davidson1, esshup, ewest, FireIsHot, Omaha, Sunil, teehjaeh57
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My First
by Bill Cody - 05/06/24 07:22 PM
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