Reconyx has a very good reputation. I'll reserve judgement until I see how they fix this issue. It was sent in yesterday prepaid by Reconyx. So far, I really cannot see what else they could do. Mechanical devices always have some vulnerabilities. They certainly have been more responsive than TenPoint when their crossbow scope would not hold point. I solved that by purchasing a Leopold scope and scraping the TenPoint scope. Makes me wish that I bought a different crossbow in the first place.