Bruce, I'm late getting on this band-wagon, but, one thing for sure, Ken's Fish Farm needs to revisit how they do business. I for one, would personally handle the negative calls or displeased customer (and as noted by others), make good the bad product. Sounds like the lady on the phone went beyond, way beyond, what she should have been saying in conversation, she should have been polite and passed you on to the Owners/Managers. I have Georgia Giants I bought locally here in Indiana and mine were healty and are actually doing excellent (they're huge and healty--I am pleased with them).

On the flip side, I must say I have bought fish locally and did have 100 of 700 die (bluegill) and they wouldn't make it good. You expect some to die but not that many. I won't name the supplier but yes, they made me feel like I was lying. Guess, bottom line it's money.